Verification of my email account

Hi Lea, hope you're doing well. I’m Ian, and I’m happy to help you today.

It really depends on how you setup the security of your Microsoft account.

If you assign Microsoft Authenticator or alternative email address then you can get the code thru this way.

If not, you really need your phone to verify your account.

Either way filling the recovery form is the way to recover your account. In my experienced, it took me around 5-7 tries before I recovered my account.

Microsoft recommend following the steps in this order to assist you with resetting your Microsoft account password.

https://support.microsoft.com/account-billing/h...

You can submit a recovery form in the link below

https://account.live.com/ACSR

Please see guide below on how to fill out the form.

https://answers.microsoft.com/en-us/outlook_com...

This is a user-to-user support forum and I am a fellow user.

I hope this helps, but please let me know if you need anything else.

There appears no other account then my hotmail-account. There is nothing else.
<br />The App section just leads to the settings of my microsoft account in my browser. There I already searched unsuccesfull.
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Good Day,

As I wanted to access the email account *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, I received a message that this account needed to be confirmed. Now all the information apparently is not enough to prove that my mother is the owner of the account. There is no more information available more that the name of the account holder, the security question and a couple of contacts. There is no xbox account or credit card information given that it was never provided in the first place. There appears to be a verification email address to which my mother nor I know to whom it belongs.
What to do now? Is this account going to be lost forever? there are important email there, and although the password and the account name were correctly introduced we can not get access to it? that is outrageous. To that it can be summed that there is absolutely no contact information provided that could give some insight into the situation.

Could you please give me some insight as to what should we do to gain access to this account again?

Hi, my name is Neil, and I'm an Outlook user like you.

I'll be happy to help answer your question.

You need to change your Security settings on your Microsoft account to remove this old email address as a source of ways to prove who you are.

To do this, go to: https://account.microsoft.com/security

Sign into your account.

Click on "Advanced security options".

Under "Ways to prove who you are" remove the email address you no longer want to use and that keeps requesting a code be sent to it.

I would recommend that you use at least one additional backup email address and a mobile phone number to recover your account or receive verification codes to, to avoid being locked out of your account in the future.

Also on the Advanced security options page, you can turn ON / OFF Passwordless account and Two-step verification.

Once you have changed your security backup email details online, you may have to reboot your computer before it starts to ask you your new backup email details (it might still ask for your old email details, giving you an incorrect feeling that the new email hasn't worked....but it just needs a reboot).

I hope this helps.

Kindest regards,

Neil

Hi Greg,
<br />if I just can create a new account with another address, how should I receive then the email of my old hotmaill address? Thats the point I need to know ...
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