Outlook Application does not recognize any valid mail address but the office 365 online...

Diskutiere und helfe bei Outlook Application does not recognize any valid mail address but the office 365 online... im Bereich Microsoft Office im Windows Info bei einer Lösung; Hi Microsoft Team,my parents are using a shared office 365 license. In office 365 of my parents it shows the they successfully got a shared license.... Dieses Thema im Forum "Microsoft Office" wurde erstellt von Thomas Schwan, 15. Dezember 2022.

  1. Outlook Application does not recognize any valid mail address but the office 365 online...


    Hi Microsoft Team,my parents are using a shared office 365 license. In office 365 of my parents it shows the they successfully got a shared license. However, when we download office package and try to access the Outlook Application locally we cannot login. Any valid mail address that can be used through the online 365 platform shows the "we don't recognize...." error when trying to access Office locally. We have tried re-installing office but without success. What can I do to resolve this issue?Kind regards,Thomas
     
  2. Thomas LST Win User

    Outlook Application does not recognize any valid mail address but the office 365 online login is working?

    Hallo Thomas,
    vielen Dank für deine Nachricht.
    Stelle die Fehlermeldung im Wortlaut bereit.
  3. Thomas Schwan Win User

    Outlook Application does not recognize any valid mail address but the office 365 online login is working?

    Hi Myk,
    thanks for the quick reply. I will try to set up another Teamviewer Family Support Session :) and check your suggestions one after another and keep you informed if it worked.
    Kind regards,
    Thomas
  4. Myk Ylaya Win User

    Outlook Application does not recognize any valid mail address but the office 365 online login is working?

    Hi Thomas, thank you for coming to the forum.

    I'm sorry to hear about the trouble you're facing, I will be happy to assist in the best way I can.

    1. Restart your computer

    2. Don't open an Office app yet, and try this online repair: https://support.microsoft.com/office/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b if didn't work, try to uninstall the Office using the Office uninstall support tool, instruction is in the same link.

    You can also try to update your Office, here's how: https://support.microsoft.com/office/2ab296f3-7f03-43a2-8e50-46de917611c5

    Please don’t hesitate to get in contact if above suggestions still didn't work. I will be more than happy to assist you further.

    Kind Regards
    Myk
  5. Myk Ylaya Win User

    Outlook Application does not recognize any valid mail address but the office 365 online login is working?

    Hi Thomas, thanks for the update.

    Please feel free to get back if you need any additional info.

    Best Regards,
    Myk
  6. Thomas Schwan Win User

    Outlook Application does not recognize any valid mail address but the office 365 online login is working?

    Hallo Thomas,
    wenn ich online mit dem Account meiner Eltern ins Office 365 einlogge sehe ich eine gültige geteilte Lizenz sowie den Lizenzinhaber (mein Bruder).
    Liebe Grüße,
    Thomas
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