Lost access to microsoft account due to primary email suddenly changing

Hello,
<br />I try it in English, the translations are difficult to understand for me.
<br />Via internet I can access the e-mail account I lost in Outlook, at least do not see in Outlook.
<br />Today I created a new profile and added the lost email account. That worked I see the mails like via web access.
<br />When I try to add any of the 3 other email accounts into the new profile I receive error message, did not work.
<br />In the old profile I deleted in account setting the existing entry of the lost account. But trying to add the email address of the lost account also fails like adding the other accounts in the new profile.
<br />How can I consolidate(?) the 2 profiles, so one profile with the 4 e-mail accounts?
<br />Kind regards
<br />Erwin
<br />

Good Day,

As I wanted to access the email account *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, I received a message that this account needed to be confirmed. Now all the information apparently is not enough to prove that my mother is the owner of the account. There is no more information available more that the name of the account holder, the security question and a couple of contacts. There is no xbox account or credit card information given that it was never provided in the first place. There appears to be a verification email address to which my mother nor I know to whom it belongs.
What to do now? Is this account going to be lost forever? there are important email there, and although the password and the account name were correctly introduced we can not get access to it? that is outrageous. To that it can be summed that there is absolutely no contact information provided that could give some insight into the situation.

Could you please give me some insight as to what should we do to gain access to this account again?

We use a translation service to support our users. Please excuse grammatical errors.
<br />

Hello Run

Hello, I'm Karl and I'm happy to help you today.

I'm sorry to have to be the one who delivers the bad news, but.......

Once you come across the error that the "account does not exist", it means that the email address (the account) has been permanently deleted and cannot be recovered by anyone - it has disappeared permanently. There are no exceptions to this Microsoft policy.

No one in the forum can tell you why the account was deleted, but the most common reasons are

#1 - The account has not been accessed in the last 2 years and it has been automatically deleted

due to inactivity according to the Microsoft account activity
policy
<br />https://support.microsoft.com/de-de...y-policy-7c0a9fa7-0982-b7c6-fd72-df852b63699f
<br />or as summarized in

Check if your Microsoft account is
closed
<br />https://support.microsoft.com/de-de...s-closed-5ce9281c-99eb-423b-9b5c-2b69a7701dc2
<br />
#2 - Your account has been hacked and the hacker has added his email address to your account and <primary alias="" > and removed your email address from the account

or

#3 - you or someone who has access to the account have removed the email address from the account.

In terms of points #2 or #3, it doesn't matter who removed the email address from the account. Removing an alias email address from an account is both immediate and permanent. The email address can never be restored. This is https://support.microsoft.com/en-us/account-bil at the end of the following Microsoft article at

<"I want="" to="" move="" or="" transfer="" my="" alias="" to="" another="" account="" to="" merge="" or="" consolidate="" accounts"="">

Change the email address or phone number for your Microsoft account
...

When you try to create a new account with a deleted email address, you receive an error message that the email address is already in use. This is technically correct, as each email address is maintained in a database so that it can be verified. What's misleading about this message is that it doesn't indicate that it's a deleted email address that causes confusion.

As frustrating as this answer may be, it is the only one that applies to what you have described and cannot provide a solution that does not exist.

Just so there is no misunderstanding, this is a public support forum from user to user. We are users, just like you, who help other users. We don't work for Microsoft and don't have access to a user account, so there's nothing we can do or review on the forum. We have no control over Microsoft's policies, procedures, or design decisions.

.

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<br />

Hello,
Thanks for the help. But somehow I managed to solve this by changing my date of birth myself and then removing myself from the family. I tried this before and it didn't work but suddenly it did there. Rest assured all is sorted.
Many thanks

Tut mir leid für die störung ich weiß das ich nicht hier richtig bin

was bedeutet diesen satz

Hello,

Thank you for contacting the Microsoft support regarding your account. Microsoft restricted access to your account due to a violation of the Microsoft Services Agreement. Violations of the Microsoft Services Agreement may require Microsoft to restrict access
to particular content in your account and in extreme cases, permanently close the account. We have evaluated your appeal and have verified that activity occurred on your account that violated the Microsoft Services Agreement. To read the Microsoft Services
Agreement, please visit: http://windows.microsoft.com/en-us/windows-live/microsoft-services-agreement?woldogcb=0



Thank you,

Tina

Microsoft Online Safety Team