Can you recover my microsoft account ?

Victor Töpper · 26. Juni 2023

My account has been hacked. My Password and email has been changed stoping be from logging in. I know the email that I normally use to log in can u recover the account using the email i am about to give. I can also provide extra details about the account and myself on request. It prevously was connected to a family account. My email was connected to my Epic Games account aswell as Minecraft. It was also connected to a phone number. I have the email from the hacker that changed the the password and i can provide the IP-address from the user. Hacker emal: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***hacked My previous

ThomasPollak

Dear Greg,
 thank you for your answer. I will try to answer you tomorrow - my problem is rather enigmatic, there must be some error in my account in microsoft which I can not fix - and I could not find yet sufficient support by microsoft. I will explain it tomorrow.

Lucas Lauer

Well my friend, unfortunately there's nothing we can do to help you. You'll need to contact Microsoft Official support for business to see if they can delete the old tenant for you.

JosielynGabriel

Hello Jannik_Schmitt, Microsoft Office is very innovative so lets wait for greater features. Is there anything I can help you with? If you are satisfied with my support, can you kindly give me a rate after you closed the chat. It helps a lot. Thanks again
and I'm happy to served you! Keep safe!

ThomasPollak

Hallo Greg,
 I gave you a short answer yesterday. My Problem is: I have an account for microsoft and a valid subscription for microsoft 365 which I can use without problems on my Apple iMac. But I cannot use the subscription on my Apple Laptop, which is also registered on the same account. On the Laptop there is a message that I should renew the subscription. And then when I try to correct it on the Laptop, I get the answer that there is no account available with this user name. But on the same homepage by microsoft I can get the information that my account and my subscription are okay. - So this state of affairs means that there is a mistake in the communication between my Laptop and the microsoft 365 administration. For the moment I cannot get any chat oder phone support by microsoft - and the automatically given supports are useless. (I have already deinstalled all office programs on the Laptop and then reloaded it - but without any result for the problem.)
 I would be very glad if you can solve this problem or give me an advice for further action or support.
 Sincerely
 Thomas

HillaryBernardo

Hi, Holger. Glad the issue was resolved.
 You can mark the issue as resolved to close the issue. Can you see this option?
 I can't finish the issue here on my side.

Hi,

willkommen im Windows Forum!

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